Refund policy

 

We have a 7-day return policy, which means you have 7 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, and in its original packaging. You’ll also need the order number or proof of purchase.

To start a return, you can contact us at contact.dazzleme@gmail.com, stating your order number, or receipt and your reason for the return. 

If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Delivery Times

Please note that once your order has been dispatched, we have NO control over Australia Post delivery times. Any delays caused by Australia Post are not our responsibility or fault.

Returns and Refunds

  • Returns: If you wish to return an order, please be aware that return postage costs are the responsibility of the customer.
  • Shipping Fees: Any shipping fees paid are not eligible for a refund.
  • Customised Products: Refunds will not be provided for any customised products.

  • Display Colouring: We have made every effort to display as accurately as possible the colours and images of our products that appear in the store. However, we cannot guarantee that your computer monitor's or phone's display of any colour will be accurate. While we have made every attempt to accurately display the colours, some phone or computer screens with exaggerated colour settings may not accurately reflect the true colour of the product.

    Should you wish to return an item due to not liking the colour, the shipping fee will be the responsibility of the customer.

Express Post

  • Express Post Shipping: Selecting the Express Post option with Australia Post refers to the time in transit only. This does not mean that your order will be dispatched immediately.
  • Order Preparation Time: We have an order preparation time of up to 3 business days before dispatching your order.

You can always contact us for any return question at contact.dazzleme@gmail.com.


Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exceptions / non-returnable items
Certain types of items cannot be returned, like custom costumes or any customised bases. We also do not accept returns for E6000 glue. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards, only regular priced items may be refunded.


Refunds
If the goods are assessed to be in their origional condition, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at contact.dazzleme@gmail.com.