Refund policy

 

RETURNS & REFUNDS POLICY

Dazzle Me Dancewear & Costuming (DMDC)

This Returns & Refunds Policy forms part of the Terms & Conditions of sale. By placing an order with DMDC, you agree to this policy in full.

Return Window

You may request a return or exchange within 30 days of receiving your package, subject to all conditions outlined below.

For the purposes of this policy, “received” is defined as the date the tracking information provided by the postal carrier indicates the parcel was delivered.

Eligibility for Returns

To be eligible for a return or exchange, items must be returned:

  • In the same condition as received
  • Unworn and unused
  • Free from marks, stains, odours, pet hair, or damage (including makeup, deodorant, perfume, smoke, sweat)
  • With all original tags attached
  • In original packaging
  • Not a final sale item

Trying an item on briefly for sizing purposes does not constitute being “worn,” provided all above conditions are met.

Final Sale Items

Certain products may be offered at a heavily reduced price due to known imperfections, defects, or limitations, which are clearly disclosed in the product description.

Where a product description states that an item is final sale, no refunds, returns, exchanges, or store credits will be accepted for that item.

By purchasing a final sale item, the customer:

  • Acknowledges the disclosed issue or condition
  • Accepts the item as-is
  • Agrees that the reduced price reflects the stated condition

Final sale items are excluded from all return and refund rights except where required by law.

Condition of Returned Items

All returned items are inspected upon arrival.

If an item is returned damaged, altered, with pulled or ripped seams, marked or stained, containing strong or pungent odours, pet hair, showing signs of wear, misuse, laundering, or is a final sale item, DMDC reserves the right to:

  • Reject the return entirely, or
  • Issue a partial refund at our sole discretion

Items not returned in saleable condition are not eligible for a refund.

Any returned items deemed not eligible for refund will not be returned to the customer and are considered forfeited.

Returns Checklist (Required)

Before sending your return, ensure all requirements below are met. Returns that fail to meet these requirements may be delayed, rejected, or automatically processed under this policy.

  • Item is unworn, unused, and in saleable condition
  • Free from marks, stains, odours, pet hair, or damage
  • Original tags attached and original packaging included
  • Return lodged with the postal carrier within 30 days of delivery
  • Return postage paid by the customer (unless DMDC error)
  • Package sent securely (tracked shipping strongly recommended)
  • Note enclosed inside the parcel includes:
    • Order number
    • Full name
    • Email address
    • Refund preference:
      • Store credit, or
      • Refund to original payment method

Failure to meet all checklist requirements may result in rejection, partial refund, delayed processing, or automatic refund to the original payment method.

How to Return an Item

Return postage costs are the sole responsibility of the customer, regardless of the reason for return, except where DMDC has sent an incorrect item.

DMDC is not responsible for lost return parcels. Tracked postage is strongly recommended.

If a return parcel is lost in transit:

  • The customer is solely responsible for contacting the postal carrier they selected
  • DMDC will not contact postal carriers or investigate lost returns
  • No refund, replacement, or credit will be issued unless the return is physically received

If DMDC does not receive the returned parcel, the return is considered incomplete and ineligible for refund or exchange.

You must include a note inside the return parcel with your order number, full name, email address, and refund preference.

If a return is received without sufficient identifying information and cannot be matched to an order:

  • The return cannot be processed
  • The goods are deemed abandoned
  • No refund or exchange will be issued
  • No further action will be taken

Return Address

Tianna Senti
Parcel Locker 10217 65594
Shop 27, 54 Minjungbal Dr
Tweed Heads South NSW 2486
Australia

Alternative for U.S. & Canada Customers

For customers in the U.S. and Canada, international return postage can be expensive. As an alternative to returning items to Australia, you may choose to resell your Dazzle Me Dancewear & Costuming items locally.

To support this, DMDC maintains a dedicated Facebook group for U.S. and Canadian customers to buy and sell DMDC items within their region. You are welcome to list your item there as a cost-effective alternative to returning it internationally:
https://www.facebook.com/share/g/1AU2rqYHB6/

This option is entirely voluntary and does not affect your rights under this policy.

Parcels Returned to Sender (RTS)

Parcels returned to sender (RTS) due to non-collection, refusal, incorrect address provided by the customer, or failure to collect within the carrier’s timeframe are not the fault of DMDC.

RTS parcels are treated as returns and remain subject to this policy.

When an RTS parcel is received by DMDC:

  • Original shipping fees are non-refundable
  • For US customers, any tariffs or duties paid are non-refundable

The customer will be contacted to choose one of the following options:

  • Reship the order at the customer’s expense (including shipping and applicable US tariffs), or
  • Cancel the order and receive a refund for the products only once the RTS parcel is received

DMDC will not automatically reship RTS parcels.

Failure to collect a parcel does not constitute merchant error.

Incorrect Item Sent by DMDC

If you believe you received an incorrect item due to a DMDC error, you must contact us within 7 days of the tracking status showing delivered.

Email: contact.dazzleme@gmail.com

Your email must include:

  • Order number
  • Brief description of the issue
  • Clear photos of the item received

DMDC reserves the right to request further photographic evidence before confirming an incorrect item claim.

Failure to notify DMDC within 7 days may void eligibility for resolution.

Return & Replacement Process for Incorrect Items

If DMDC confirms an incorrect item was sent:

  • DMDC will issue a prepaid return shipping label
  • The customer must use the provided label
  • Alternative return methods will not be reimbursed

Replacement dispatch procedure:

  • The incorrect item must be returned unworn, unused, unaltered, with original tags
  • Replacement items will not ship until the return is lodged with the postal carrier
  • Lodgement is confirmed via tracking or receipt of lodgement
  • Once lodged, the replacement item will be dispatched

Refund & Exchange Options

Once your return is received, inspected, and approved, it will be processed according to the refund method specified on the note enclosed inside the return parcel.

Available refund methods:

Store Credit

  • Issued immediately once processed
  • Applied to the customer account associated with the original order

Refund to Original Payment Method

  • Processed back to the original payment method used at checkout
  • Allow 10–15 business days for bank processing
  • Refunds cannot be issued to alternative payment methods

If no refund preference is stated:

  • The return will be automatically processed as a refund to the original payment method
  • This action is final once processing has commenced

DMDC is not responsible for dissatisfaction arising from failure to provide refund instructions.

Shipping Fees, Duties & Taxes

  • Original shipping fees are non-refundable
  • For US customers, all tariffs paid are non-refundable
  • For all customers, GST, duties, taxes, or import charges are non-refundable

Exchanges

Exchanges are not held or reserved.

Customers may place a new order while their return is in transit and awaiting inspection.

Non-Returnable Items

The following items are final sale and not eligible for order cancellation, return or refund:

  • Custom costumes
  • Customised bases - including the addition of dazzling (Barely There, Fully Dazzled or custom decorated)
  • Custom-designed or made-to-order items
  • Opened E6000 glue
  • Sale items
  • Gift cards
  • Any item stated as final sale in its product description

Order Cancellations

Orders containing customised bases (including the addition of dazzling such as Barely There, Fully Dazzled, or custom decoration) or custom-designed or made-to-order items cannot be cancelled once the order has been placed, even if the order has not yet shipped and is still within the stated production or decoration timeframe.

These items begin processing shortly after an order is submitted, including the allocation of stock and preparation for custom work. For this reason, we are unable to reverse or cancel these orders once they have been confirmed.

Please ensure all selections are correct before completing your purchase.

Colour Disclaimer

Colours may appear differently across various screens and devices. We do our very best to accurately represent each colour and match it to its true shade.

Returns based on colour preference are permitted; however:

  • Return shipping remains the customer’s responsibility
  • Colours may vary between screens and devices

DMDC makes every effort to accurately represent colours. Disliking a colour does not constitute a fault.

Shipping Timeframes & Refund Processing

Refunds cannot be issued until the return is received and inspected.

Shipping time depends on the method chosen by the customer. Refunds or store credits are issued only after inspection approval.

Damages & Order Issues

Please inspect your order immediately upon delivery.

If an item is faulty, damaged, or incorrect, contact DMDC promptly so the issue can be assessed.

Email: contact.dazzleme@gmail.com

Failure to notify DMDC within a reasonable timeframe may result in the issue being deemed accepted.

Chargebacks & Disputes

Chargebacks are taken seriously.

If a customer opens a chargeback:

  • While an order is in transit
  • While a return is in transit
  • Due to failure to collect a parcel (RTS)
  • Without contacting DMDC first
  • To bypass this policy
  • Using false or misleading claims
  • In relation to a final sale item

The customer will be permanently banned from placing future orders with DMDC.

All chargebacks will be disputed using order records, tracking confirmation, correspondence, product descriptions, and this policy.

Completion of checkout constitutes acceptance of product descriptions, disclosed conditions, and final sale status.

Disputes based on dissatisfaction with disclosed defects, change of mind, or inability to return a final sale item do not constitute merchant error.

Policy Administration

DMDC reserves the right to:

  • Update or amend this policy at any time
  • Refuse returns that do not comply with this policy
  • Determine return eligibility following inspection
  • Limit or refuse returns from customers with excessive or abusive activity

This policy applies to all purchases unless otherwise stated in writing by DMDC.