Need to return an item, exchange a size or understand how refunds work? Everything you need to know is right here.

NO EMAIL OR RETURN APPROVAL REQUIRED

For eligible change-of-mind returns, incorrect sizing or colour preferences, you do not need to contact us, request approval or complete a return form.

Simply follow the instructions below and post your eligible return directly to us within 30 days of delivery.

Please only contact us before returning an item if it is faulty, damaged or we have sent you the incorrect product.

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How to Return an Item

Step 1: Check Your Return Eligibility

We accept returns of eligible standard products within 30 days of delivery, including for:

• Change of mind
• Incorrect sizing chosen
• Colour preference
• No longer needing the item

Your return must be lodged with your chosen postal carrier within 30 days of the date your original order was marked as delivered.

Returned products must be:

• Unworn and unused, except for a careful try-on over underwear
• Unwashed, clean and free from makeup, fake tan, deodorant, perfume, pet hair, odours, marks or stains
• Undamaged, unaltered and undecorated
• Returned with all original tags attached
• Returned with all costume pieces and accessories
• Returned inside the original clear DMDC zip-lock product bag

Important: Garments worn for rehearsals, competitions, performances, classes or photoshoots are not eligible for return.

 

Step 2: Include Your Return Information

We strongly recommend printing a copy of your original order confirmation or receipt and including it inside your return parcel. This is the easiest way for our team to identify your order and process your return.

If you cannot print your receipt, a handwritten or printed note is perfectly acceptable. Please include:

• Full name
• Original order number
• Email address used at checkout
• Item or items being returned
• Reason for returning
• Preferred refund method: original payment method or store credit

If no refund preference is provided, an approved return will automatically be refunded to the original payment method.

IMPORTANT — UNIDENTIFIED RETURNS

It is the customer's responsibility to ensure their return can be identified and matched to the correct order.

If your return arrives without sufficient identifying information, we may be unable to process your refund or store credit.

If your tracking confirms delivery but you have not received a refund or update, you must contact contact.dazzleme@gmail.com within 10 days of the return delivery date, providing your full name, original order number, checkout email address and return tracking number.

If no identifying information was included and you do not contact us within this period, your return may be classified as unidentified or abandoned, and no refund or store credit can be issued if we cannot reasonably identify your order, subject to applicable consumer law.

You do not need to email us before sending your return. Simply include your receipt or identifying information inside the parcel.

 

Step 3: Package Your Return

Place the garment and all included accessories into its original clear DMDC zip-lock product bag.

Then place that bag inside a separate protective postal satchel, box or mailing package.

Do not attach postage labels directly to the clear DMDC product bag or use it as your outer shipping satchel.

Original product packaging must be returned clean and undamaged.

 

Step 4: Post Your Return

Send your parcel to:

Dazzle Me Dancewear
Parcel Locker 40
Tweed Heads South, NSW 2486
Australia

Return postage is paid by the customer for change-of-mind, incorrect sizing and colour-preference returns.

We strongly recommend using tracked postage and keeping your tracking receipt until the return has been finalised.

Your parcel must be lodged with the postal carrier within 30 days of the original delivery date.

That's it! There is no need to email us to advise that you are sending a return.

 

Step 5: Return Inspection & Refund

We aim to inspect returned items within 5 business days of receipt. During busy periods or scheduled closures, inspections may take longer. Once an item has been inspected and approved, we will process the applicable refund or store credit.

If approved, we will process your refund or store credit using the preference included in your parcel.

Please note that a tracking status of "Delivered" does not mean your parcel has already been opened, inspected or approved.

Exchanges — Need Another Size or Colour?

We do not offer direct exchanges or reserve replacement items while returns are in transit.

If you need another size, colour or product:

1. Place a new order through our website for the replacement item you require.
2. Return your original eligible item by following the return instructions above.
3. Once your original item has been received, inspected and approved, your refund or store credit will be processed.

Placing a new order ensures you can secure the size or colour you need while it is still available.

Replacement stock cannot be guaranteed, and all new orders are subject to standard pricing, processing and shipping charges.

You do not need to email us to arrange a size or colour change.

How Refunds Work

Refund to Your Original Payment Method

Approved refunds are issued to the original payment method used at checkout.

We cannot transfer refunds to another card, bank account or payment method.

Once we process your refund, your bank or payment provider may take approximately 10–15 business days to display the funds.

Store Credit

If you request store credit on the note inside your parcel, your approved return will be processed as store credit, where available.

Store credit will be applied to your customer account.

Once refund processing has commenced, the selected refund method cannot be changed.

How Much Will I Be Refunded?

For an approved voluntary return, your refund is calculated using the amount originally paid for the returned product, including any discounts applied at checkout and any applicable GST component.

The following costs are not refundable for voluntary customer-requested returns:

• Original shipping charges
• Return postage
• US Import Cost Recovery Surcharge once incurred
• International duties, tariffs and customs fees paid to third parties

Applicable return-to-sender costs, additional carrier fees or reasonable deductions for soiling or damage may also affect the final refund amount.

Items Not Eligible for Change-of-Mind Returns

The following items cannot be returned or exchanged for change of mind, incorrect sizing or colour preference:

• Custom costumes and custom troupe orders
• Custom-designed or made-to-order products
• Custom-decorated garments
• Garments altered with lace, appliqué or other selected additions
• Opened or used E6000 Glue
• Digital products, including PDF sewing patterns
• Gift cards
• Products specifically labelled Final Sale
• Other products made or modified specifically for the customer

Sale or discounted items are not automatically Final Sale. Only products specifically identified as Final Sale are subject to that exclusion.

These restrictions do not affect your rights under the Australian Consumer Law.

Faulty, Damaged or Incorrect Items

Please email us before returning these items.

If you believe your order has arrived faulty, damaged or incorrect, contact:

contact.dazzleme@gmail.com

Include your name, order number, a description of the problem, and clear photographs showing the issue, the complete item and relevant packaging.

Please do not wash, wear, alter, decorate, repair or return the item until our team has assessed the issue and provided instructions.

If we have supplied an incorrect item, we will arrange an appropriate resolution and provide return instructions, including a prepaid return label where applicable.

For faulty or damaged items, remedies will be provided in accordance with applicable consumer law and may include repair, replacement or refund depending on the circumstances.

International Returns

International customers may return eligible items within the same 30-day return period.

Return shipping to Australia is the customer's responsibility for voluntary returns.

Please be aware that international return postage can be expensive. Original delivery charges, third-party customs fees and duties, and applicable US import surcharges already incurred are not refundable for voluntary returns.

We recommend using tracked international postage and retaining proof of lodgement.

If returning an item internationally is not cost-effective, you may wish to consider the DMDC Resale Marketplace instead.

An Alternative to Returning — DMDC Resale Marketplace

Sometimes reselling an unwanted costume is more economical than paying return postage, particularly for international customers.

Our DMDC Resale Marketplace allows customers to list eligible genuine Dazzle Me Dancewear products for resale.

You can visit the Marketplace here.

Marketplace listing fees, approval requirements and terms apply. Sales are not guaranteed.