FAQ
Shipping
How long does it take to process my order?
Orders are processed, packed and prepared for shipping every Monday, Wednesday and Friday each week. Orders prepared Monday are collected on Tuesday by Australia Post, prepared Wednesday are collected on Thursday, prepared Friday are collected on Monday the following week.
What is the difference between express shipping and express dispatch?
we don’t offer express dispatch or processing, express only refers to the time in transit with Australia post, out of DMDC control.
Do you ship internationally?
yes, we ship worldwide, enter your address at checkout to see shipping options and pricing. if we don’t ship to your country, email us and we can see if we can ship to you.
How much does shipping cost?
Shipping prices are displayed at checkout. If your package is overweight or oversize, you will be invoiced for the additional amount post purchase. This is required to be paid prior to dispatch. If remains unpaid for 10 business days, order will be canceled and refunded. From my shipping & returns drop down listed on every item “Due to platform limitations", please review your cart carefully before checkout.
We do not combine separate orders and any shipping paid across multiple orders will not be refunded. If you need to add items to your order, you must email us immediately, and changes are only possible before dispatch with a $10 amendment fee. Orders are processed quickly, so amendments are not guaranteed and cannot be made once shipped; alternatively, you may place a new order for any missed items. All shipping fees, including Express Post, are non-refundable and no compensation is provided for delays or carrier issues. Orders that exceed size or weight limits may incur additional shipping fees, which will be invoiced at the time of packing and must be paid before dispatch.
Can I track my order?
Yes, all packages are shipped with tracked postage services and you will get an email with your tracking number once the package ships.
What happens if my order is delayed in transit?
We encourage you to contact the Autralia Post since DMDC can't assist you regarding the delay in transit.
Do you use Australia Post for all orders?
Yes, we only offer Australia Post for our shipping.
Custom Costumes
Do you offer fully custom costumes?
We only offer Ready To Wear costume and Ex-rental Costume for sales.
here is the link for:
Can I request a design in a different colour?
Our costumes are only available in the colours shown on our website, and we do not offer colour customisation for individual designs. We carefully curate each colour option to complement the style and ensure the highest quality finish. We invite you to browse our collection to find the colour that's perfect for you.
What is the process for booking a custom costume?
Unfortunately, we currently don't take any custom costume unless for troupes.
For troupes the booking link can be found here: https://linktr.ee/dazzlemedancewear?utm_source=ig&utm_medium=social&utm_content=link_in_bio
What sizes do you offer for Ready To Wear pieces?
Child Small (CS), Child Intermediate (CI), Child Medium (CM), and Child Large (CL) only
How much does Ready To Wear costumes cost?
Prices listed with the costume and non negotiable. Payment plans available.
Do you offer group custom costumes?
yes, booking link found here: https://linktr.ee/dazzlemedancewear?utm_source=ig&utm_medium=social&utm_content=link_in_bio
Can I request changes once my custom order has started?
Unfortunately no. Once the orders are finalised and approved, no changes are acceptable.
Do you require a deposit for custom orders?
No, we don't require a deposit for custom orders
Can I do a rental costume instead?
We don't do rental costumes anymore. All our rental costumes are now ONLY available for purchase, we have stopped renting costumes and all costumes are listed for sale as “ex-hire”.
Sizing / Costume
How do I choose the right size?
To find your best fit, please refer to our Sizing Guide and compare your body measurements with the size chart before placing your order. Our guide includes detailed measuring instructions and important sizing advice for different fabric types and costume styles.
If your measurements fall between sizes, or you're unsure which size to choose, we generally recommend sizing up for the most comfortable fit. If you need further assistance, feel free to contact us with your measurements, and we'll be happy to help you select the right size.
What if I am between sizes?
If your measurements fall between sizes, or you're unsure which size to choose, we generally recommend sizing up for the most comfortable fit. If you need further assistance, feel free to contact us with your measurements, and we'll be happy to help you select the right size.
Do your costumes have stretch?
Yes, all of our costumes are made from high-quality stretch fabrics to provide a comfortable fit and allow for ease of movement during performance. While some fabrics offer more stretch than others depending on the design and material, every costume is crafted using stretch materials to ensure flexibility, comfort, and support. If you have any questions about the fit or stretch of a particular style, our team is always happy to help.
Can items be altered?
Our costumes are sold as designed and we do not offer alteration services. We recommend referring to our Sizing Guide before placing your order to ensure you select the best fit.
Are your costumes lined?
Yes, every one of our costumes is 100% fully lined in all areas for comfort, coverage, and confidence. We never compromise on quality, ensuring each design provides a professional finish and the support dancers need to perform with confidence.
Will sold-out designs be restocked?
If a design is marked as sold out, it will likely be restocked. However, if a design has been discontinued, it will not be restocked once it has sold out.
What happens if an item is out of stock?
For most items, if a product is temporarily out of stock, it will be restocked and become available again. However, Ready to Wear (RTW) costumes and Ex-Rental costumes are one-of-a-kind items. Once these have sold out, they will not be restocked. If you're unsure whether a particular item will be available again, please feel free to contact us for more information.
Are colours exactly as shown online?
We do our best to display our products as accurately as possible. However, colours may vary slightly depending on your device, screen settings, and brightness. As a result, the colour you see online may differ slightly from the product you receive.
What does "SS" stand for?
SS stands for Stone Size, which is the standard sizing system used for rhinestones and crystals. The higher the SS number, the larger the stone.
For example:
- SS10 – approximately 2.8 mm
- SS16 – approximately 3.8–4.0 mm
- SS20 – approximately 4.6–4.8 mm
- SS30 – approximately 6.3–6.5 mm
Stone sizes can vary slightly between manufacturers, but the SS sizing system is the industry standard used to indicate rhinestone size.
Do you work with dance schools or teams?
Yes! We love working with dance schools, studios, and performance teams. We offer group bookings and can assist with larger orders for troupes and studios.
To enquire or make a booking, please use our booking link:
https://linktr.ee/dazzlemedancewear?utm_source=ig&utm_medium=social&utm_content=link_in_bio
Can teachers place group orders?
Yes! Teachers are welcome to place group orders for their students or dance school. To enquire or arrange a group booking, please use our booking link:
https://linktr.ee/dazzlemedancewear?utm_source=ig&utm_medium=social&utm_content=link_in_bio
Return / Refund
Do you accept returns or exchanges?
Yes, we accept returns and exchanges in accordance with our Return Policy. To ensure your item is eligible, please review our policy before requesting a return or exchange. You'll find all the details, including eligibility requirements, timeframes, and instructions, on our Return Policy page.
Can I return or exchange a costume if I have tried it on?
Yes, you may try on your costume to check the fit. However, for hygiene reasons, customers must wear their own underwear while trying on the costume. We reserve the right to refuse returns or exchanges if the item shows signs of being worn without underwear, is soiled, damaged, or is not in its original condition with all tags attached.
This policy helps us maintain the highest hygiene standards for all our customers. Thank you for your understanding and cooperation.
Can I get a refund if I change my mind?
Yes, we accept change-of-mind returns in accordance with our Return Policy. If your return is approved, you will receive a refund for the purchase price of the item, less the original shipping costs. Return shipping is the responsibility of the customer, and any applicable tariffs, duties, or customs charges are non-refundable.
Please refer to our Return Policy for full details and eligibility requirements before requesting a return.
Are shipping costs refundable?
No. Shipping costs are non-refundable under any circumstances, including change-of-mind returns, exchanges, or returned orders. If you choose to return an item, you will also be responsible for the cost of return shipping. Please refer to our Return Policy for full details.
Do you accept returns on custom items?
No. As all custom-made items are created specifically to your requirements, they cannot be returned, exchanged, or refunded. We recommend carefully reviewing your order details before confirming your purchase. If you have any questions prior to ordering, our team is happy to assist.
What if I ordered the wrong size?
If you've ordered the wrong size, you're welcome to return the item in accordance with our Return Policy and place a new order for the correct size. Return shipping is the responsibility of the customer, and the original shipping costs are non-refundable. We recommend checking our Sizing Guide before reordering to help ensure the best fit. If you're unsure which size to choose, feel free to contact our team—we're happy to help.
What if I don’t like the colour in person?
If you're not happy with the colour of your item, you may return it for a refund in accordance with our Return Policy. The item must meet our return eligibility requirements and be returned in its original condition. Please note that original shipping costs are non-refundable, and return shipping is the responsibility of the customer.
Payment Plans and Discount
Do you offer payment plans?
Yes, we offer payment plans. To arrange a payment plan or learn more about the available options, please email us at contact.dazzleme@gmail.com. Our team will be happy to discuss the process and help find an option that works for you.
Can I use discount codes on any product?
Discount codes can only be applied to eligible products included in the promotion. Some products or collections may be excluded from certain offers. Please refer to the terms and conditions of the discount code for details, or contact our team if you're unsure whether a product is eligible.
Can I combine multiple discount codes?
No, only one discount code can be used per order. Multiple discount codes cannot be combined or applied to the same purchase. We recommend using the discount code that provides the greatest benefit for your order.
What happens if I misuse a discount code?
If a discount code is used on ineligible products or otherwise applied outside the terms of the promotion, your order may be cancelled and refunded. To avoid delays, please ensure your discount code is valid for the items in your cart before completing your purchase. If you're unsure whether a code applies to a particular product, our team is happy to help.
Contact
How can I contact you?
If you need assistance, we'd be happy to help. You can contact our customer support team by emailing contact.dazzleme@gmail.com, and we'll respond as soon as possible. We recommend including your order number (if applicable) and as much detail as possible so we can assist you efficiently.
Do you respond to DMs?
No, we do not provide customer support via direct messages. For all enquiries, please contact us by email at contact.dazzleme@gmail.com so we can assist you as efficiently as possible.
How long does it take to receive a reply?
Our admin team is available Monday, Wednesday, and Friday, and we aim to respond to all enquiries as quickly as possible during these business days. We appreciate your patience and will get back to you as soon as we can.
What is the best way to get help with my order?
For assistance with your order, please contact our customer service team via email: contact.dazzleme@gmail.com . Our team will be happy to help with any questions or concerns and will respond as soon as possible.